General terms and conditions for customer agreements
Terms of business
General terms and conditions for customer agreements
Upcoming
Annual statements of complaints
Results from service metrics
Latest metrics for response times and complaints
- The average phone support time is 30 minutes
- The average email support time is 4 hours
Latest measurement for delivery accuracy
- The average delivery precision is 99.8%.
Latest metrics for damage and lost packages
- Damaged packages: 0%.
- Missing packages: 0%.
This page Claims we use for information about damaged or lost packages
Latest customer satisfaction metrics
- The latest measurement is taken from Trustpilot, which shows a customer satisfaction rating of 4.3
Traceability and transparency
At WebrinQ, transparency and customer confidence are paramount. That's why we offer full traceability and control throughout the delivery process. Our service keeps the customer continuously updated - from dispatch to delivery - so they always know where their package is.
With real-time updates and status every hour on the hour, customers can track their shipment at one-hour intervals. This means you can accurately predict when their package will arrive - and plan accordingly.
It's simple, reliable and tailored to the customer who wants full control and peace of mind.
Documentation of deliveries
When the driver delivers, we always use photo documentation as proof that the package has been delivered correctly to the customer. With photo documentation, a picture is taken:
- The number of the recipient's address - e.g. a sign or number at the entrance, mailbox or house
- Package(s) in front of the customer's door
- A picture of the recipient's name - e.g. on a door sign or mailbox
