Find answers to the most common questions in our FAQ. We've gathered useful information to make it quick and easy for you to get the help you need.
Home deliveries. Our sustainable and cost-effective home deliveries offer a convenient and environmentally friendly way to deliver your packages directly to your customers' doorsteps.
Parcel shop. Our convenient parcel shops also offer a flexible way for your customers to receive and return parcels, with multiple locations around the city and extended opening hours.
WebrinQ boxes. A seamless and secure delivery experience that helps you stand out in a crowded market. Plus, our competitive pricing and customization options make us a smart choice for retailers of all sizes.
Success stories
With our easy-to-use platform, our customers have easily integrated our delivery service into their operations, optimizing their logistics and saving time and money.
How does WebrinQ's delivery service work?
At WebrinQ, we combine years of experience with modern technology to deliver a reliable and flexible shipping solution that makes your life easier. We offer customized delivery solutions for both parcels and pallets - whether to private homes or businesses.
With our dedication to quality and punctuality, we deliver your shipments quickly and safely - 7 days a week. We also prioritize sustainability and use a fleet of electric and biodiesel-powered vehicles that contribute to a greener environment.
Choose WebrinQ and experience a service where efficiency, reliability and care for the environment go hand in hand - every day of the week.
When does WebrinQ deliver?
We deliver during the day, evening and night, depending on what best suits your shipment. In special cases, we also offer delivery outside of normal business hours to ensure flexibility for our customers.
How can I track my shipment?
When your shipment is on its way, we make sure you're always up to date! You'll receive both an SMS and an email with a tracking link so you can easily follow your shipment from pickup to delivery. We make it simple and convenient so you never have to worry about where your shipment is.
What happens if I'm not home when the delivery arrives?
No need to worry! If you're not at home, you can use the link we send to reschedule your delivery or specify a safe place where we can leave your package. Even for pallet deliveries, we can deliver without your presence - just let us know where to place it safely.
I haven't received my package, but it says "delivered". What should I do?
Of course you can! We make it easy for you to update your delivery preferences. Just click on the tracking link we sent you and update your address. Do you need major changes, such as delivery to a new city?
Just contact our customer service at trafik@webrinq.com - we'll help you with a smile!
Can I change the delivery address after my shipment has been sent?
If your parcel is marked "delivered" at your address, it means that our driver has scanned it as delivered. We usually deliver parcels with personal delivery or place them in front of the front door if agreed with you.
If you can't find the package, we suggest that you:
✔ Check if someone in the household has taken the package in.
✔ Ask if the package may have been delivered to a neighbor by mistake.
If the package still doesn't show up, we apologize for the inconvenience and encourage you to contact us immediately. We are ready to help you find a solution.
Why is my package delayed?
We always strive to deliver on time, but in rare cases delays may occur. The expected delivery time for a package is typically 1-4 days from the first scan.
Possible reasons for delay:
- The package may be too large for home delivery and requires an alternative solution.
- The packaging may have been damaged during transportation and sent to our terminal for inspection.
Do you have questions about your package's delivery time? Contact us at trafik@webrinq.com or call us on +45 6055 5550 and we will help you as soon as possible.
Why is my package on its way back to your terminal?
Your package may be on its way back to our terminal for various reasons:
- An error may have occurred during delivery and we will try to deliver the package again as soon as possible - typically the next business day.
- If the package has been damaged, it will be sent for inspection and repackaging before we send it on to the recipient.
- The sender may have chosen to cancel the delivery and ask for the package to be returned.
- The package may have stayed too long in one of our Cityhubs and needs to be returned to the sender.
If you need further assistance or have any questions, you are always welcome to contact our customer service - we are ready to help.
What are WebrinQ city hubs and how do they work?
WebrinQ's city hubs are our own parcel shops that serve as smart drop-off and pick-up points for our customers. With over 550 city hubs across Denmark, we make it easy and convenient for you to pick up or drop off your shipments close to where you live or work.
City hubs are designed to give you maximum flexibility while reducing environmental impact through optimized delivery routes.
How do I return a package or pallet?
At WebrinQ, returns are easy and flexible. For packages, contact our customer service team who will quickly help you get the necessary return details and guidance.
Do you have a pallet that needs to be returned? Just let us know and we'll arrange a pickup or find a solution that suits you best. We'll make sure the whole process is as smooth as possible.
What areas does WebrinQ cover?
WebrinQ covers all of Denmark! Whether you're in Copenhagen, Skagen or somewhere in between, you can count on us to deliver your parcels and pallets quickly and safely. WebrinQ is authorized as a postal distributor in Denmark according to the Postal Act. Our postal license, issued by the Danish Transport Authority, ensures that we meet the highest standards for quality, security and delivery.
You can see our official license here: Postal Permit WebrinQ 2024.
What can I send with WebrinQ?
At WebrinQ, we handle everything from small parcels to large pallets. Whether it's for private use or for your business, we make sure your shipments are delivered safely, quickly and with care.
How do I contact WebrinQ customer service?
We love to help you! You can contact us via: Email: Write to us at trafik@webrinq.com. Phone: Call us on +45 6055 5550. Our team is available Monday to Friday 8:00-17:30 and Saturday 09:00-14:30.
How does WebrinQ work sustainably?
At WebrinQ, sustainability is part of our DNA. We take responsibility for the environment with our electric and biodiesel-powered vehicles, optimized routes and smart solutions that help minimize our carbon footprint. For us, it's not just an option - it's a standard we live up to every day.
Can I book deliveries for multiple parcels or pallets at once?
Yes, of course! At WebrinQ, we make it easy to book deliveries for both parcels and pallets - whether it's a single shipment or many at a time. Does your business need daily deliveries? Contact us and we'll tailor a solution that's perfect for you.
How do I become a WebrinQ customer?
Joining WebrinQ has never been easier - or more beneficial! Fill out our simple sign-up form on the website, contact our sales team.
We offer competitive prices, customized solutions and a seamless process from start to finish. Our dedicated team looks forward to supporting you and ensuring your deliveries are handled efficiently, safely and sustainably.
What happens if my package or pallet is damaged during delivery?
We are ready to help you! If your shipment has been damaged during transportation, it is important that you contact us within 5 days of delivery. Send us an email at trafik@webrinq.com with a description of the damage and pictures of both the item and the packaging. We will do everything we can to quickly find a solution that meets your expectations.
Can I change the delivery address after my shipment has been sent?
Of course you can! We make it easy for you to update your delivery preferences. Just click on the tracking link we sent you and update your address. Do you need major changes, such as delivery to a new city?
Just contact our customer service at trafik@webrinq.com - we'll help you with a smile!
Which items cannot be shipped with WebrinQ?
Although we deliver most items, certain items are restricted, such as hazardous materials. If you are unsure about your shipment, contact us and we will guide you.
What payment options are available?
We offer invoicing as a flexible solution for our business customers. With tailored payment terms, we make it easy and convenient to handle payments that fit your business needs.
How do you handle deliveries in bad weather?
Safety always comes first at WebrinQ. In extreme weather conditions, delays may occur to protect both our drivers and your shipments. If this happens, we make sure to inform you quickly and keep you updated on changes in delivery.
Do you offer volume discounts for businesses?
Yes! If your company has regular shipping needs, we offer competitive prices and discounts based on volume. You can fill out our simple sign-up form on the website, contact our sales team.
Can I schedule recurring deliveries?
Yes, definitely! If you need regular deliveries - daily or weekly - we'll help you create a recurring plan that matches your needs. It's the perfect solution for businesses with regular shipping needs.
What do I do if I miss the delivery?
If you miss a delivery, don't worry! Use the tracking link to reschedule or set a safe drop-off location. Alternatively, you can contact us directly for help coordinating a new delivery time.
Do you support international deliveries?
Yes, in addition to Denmark, WebrinQ also covers the Nordics. We focus on delivering quickly and efficiently. Do you need deliveries to other destinations? Contact us - we are ready to find a solution that suits you.
Still have questions?
We are here to help. Contact us at trafik@webrinq.com or +45 60 55 55 50 and we'll make sure all your questions are answered.
Quickly jump
to ....
B2C Merchants
focuses on providing a seamless and convenient experience for both businesses and customers, from the moment an order is placed to its final delivery.
B2B Merchants
focuses on providing a seamless and convenient experience for both businesses and customers, from the moment an order is placed to its final delivery.
