Find answers to the most common questions in our FAQ. We’ve compiled useful information to help you get the help you need quickly and easily.
Home deliveries. Our sustainable and cost-effective home deliveries offer a convenient and environmentally friendly way to deliver your packages directly to your customers' doorsteps.
Parcel shop. Our convenient parcel shops also offer a flexible way for your customers to receive and return parcels, with multiple locations around the city and extended opening hours.
WebrinQ boxes. A seamless and secure delivery experience that helps you stand out in a crowded market. Plus, our competitive pricing and customization options make us a smart choice for retailers of all sizes.
Success stories
With our easy-to-use platform, our customers have easily integrated our delivery service into their operations, optimizing their logistics and saving time and money.
How does WebrinQ's delivery service work?
At WebrinQ, we combine years of experience with modern technology to provide a reliable and flexible shipping solution that makes your daily life easier. We offer customized delivery solutions for both packages and pallets—whether for private homes or businesses.
With our commitment to quality and punctuality, we deliver your shipments quickly and safely. We also prioritize sustainability and use a fleet of electric and biodiesel-powered vehicles that contribute to a greener environment.
Choose WebrinQ and experience a service where efficiency, reliability and care for the environment go hand in hand - every day of the week.
When does WebrinQ deliver?
We deliver both during the day and in the evening—whichever option works best for your shipment.
How can I track my shipment?
When your shipment is on its way, we make sure you're always up to date! You'll receive both an SMS and an email with a tracking link so you can easily follow your shipment from pickup to delivery. We make it simple and convenient so you never have to worry about where your shipment is.
What happens if I'm not home when the delivery arrives?
No need to worry! If you’re not home, we’ll return the package to our terminal and try again the next day.
Would you like to change the delivery date? No problem. Contact us as soon as possible, and we’ll work with you to find a solution.
I haven't received my package, but it says "delivered". What should I do?
If you haven’t received your package but can see from the delivery confirmation that it has been delivered, please contact us as soon as possible at
. We’ll help you track down your package.
You can contact us at trafik@webrinq.com or at +45 60 55 55 50.
Can I change the delivery address after my shipment has been sent?
We can certainly help with that, but there are a few things you should keep in mind.
If you wish to change the delivery address on the same day that your shipment is already en route, we unfortunately cannot guarantee same-day delivery.
We therefore ask that you notify us of any change of address as soon as possible.
If the new address is in the same city, it’s often easier for us to adjust the route—and in most cases, we’ll still be able to deliver the same day.
Why is my package delayed?
We always strive to deliver on time, but in rare cases, delays may occur. The expected delivery time for a package is typically 1–4 days from the first scan.
Possible causes of delay:
– The package may be too large for home delivery and requires an alternative solution.
– The packaging may have been damaged during transport and has been sent to our terminal for inspection.
Do you have questions about your package's delivery time? Contact us at trafik@webrinq.com or call us at +45 6055 5550, and we'll assist you as soon as possible.
Why is my package on its way back to your terminal?
Your package may be on its way back to our terminal for various reasons:
– An error may have occurred during delivery, and we will attempt to deliver the package again as soon as possible—typically the next business day.
– If the package has been damaged, it will be sent for inspection and repackaging before we forward it to the recipient.
– The sender may have chosen to cancel the delivery and requested that the package be returned.
If you need further assistance or have any questions, please feel free to contact our customer service team—we’re here to help.
How do I return a package or pallet?
At WebrinQ, returns are easy and flexible. For packages, contact our customer service team who will quickly help you get the necessary return details and guidance.
Do you have a pallet that needs to be returned? Just let us know and we'll arrange a pickup or find a solution that suits you best. We'll make sure the whole process is as smooth as possible.
What areas does WebrinQ cover?
WebrinQ covers all of Denmark! Whether you're in Copenhagen, Skagen or somewhere in between, you can count on us to deliver your parcels and pallets quickly and safely. WebrinQ is authorized as a postal distributor in Denmark according to the Postal Act. Our postal license, issued by the Danish Transport Authority, ensures that we meet the highest standards for quality, security and delivery.
You can see our official license here: Postal Permit WebrinQ 2024.
What can I send with WebrinQ?
At WebrinQ, we handle everything from small parcels to large pallets. Whether it's for private use or for your business, we make sure your shipments are delivered safely, quickly and with care.
How do I contact WebrinQ customer service?
We love helping you! You can contact us via: Email: Write to us at trafik@webrinq.com. Phone: Call us at +45 6055 5550. Our team is available Monday through Friday from 8:00 AM to 4:00 PM.
My package was scheduled for delivery, but this morning the delivery was canceled?
We plan our routes based on when we expect to receive the packages from the sender. We do this so we can get the packages out for delivery as quickly as possible.
If we haven’t received the package and registered an arrival scan, our drivers unfortunately won’t be able to load it onto the truck for that route.
Therefore, the delivery will typically be canceled in the morning if the package has not yet arrived at the terminal.
We ship the packages out as soon as we receive them at our terminal.
How does WebrinQ work sustainably?
At WebrinQ, sustainability is part of our DNA. We take responsibility for the environment with our electric and biodiesel-powered vehicles, optimized routes and smart solutions that help minimize our carbon footprint. For us, it's not just an option - it's a standard we live up to every day.
Can I book deliveries for multiple parcels or pallets at once?
Yes, of course! At WebrinQ, we make it easy to book deliveries for both parcels and pallets - whether it's a single shipment or many at a time. Does your business need daily deliveries? Contact us and we'll tailor a solution that's perfect for you.
How do I become a WebrinQ customer?
Joining WebrinQ has never been easier - or more beneficial! Fill out our simple sign-up form on the website, contact our sales team.
We offer competitive prices, customized solutions and a seamless process from start to finish. Our dedicated team looks forward to supporting you and ensuring your deliveries are handled efficiently, safely and sustainably.
What happens if my package is damaged during delivery?
We are ready to help you! If your shipment has been damaged during transportation, it is important that you contact us within 5 days of delivery. Send us an email at trafik@webrinq.com with a description of the damage and pictures of both the item and the packaging. We will do everything we can to quickly find a solution that meets your expectations.
Can I change the delivery address after my shipment has been sent?
Of course you can! We make it easy for you to update your delivery preferences. Just click on the tracking link we sent you and update your address. Do you need major changes, such as delivery to a new city?
Just contact our customer service at trafik@webrinq.com - we'll help you with a smile!
Which items cannot be shipped with WebrinQ?
Although we deliver most items, certain items are restricted, such as hazardous materials. If you are unsure about your shipment, contact us and we will guide you.
What payment options are available?
We offer invoicing as a flexible solution for our business customers. With tailored payment terms, we make it easy and convenient to handle payments that fit your business needs.
How do you handle deliveries in bad weather?
Safety always comes first at WebrinQ. In extreme weather conditions, delays may occur to protect both our drivers and your shipments. If this happens, we make sure to inform you quickly and keep you updated on changes in delivery.
Do you offer volume discounts for businesses?
Yes! If your company has regular shipping needs, we offer competitive prices and discounts based on volume. You can fill out our simple sign-up form on the website, contact our sales team.
What do I do if I miss the delivery?
If you miss the delivery, there’s no need to worry. We’ll return it to our distribution center, where we’ll reschedule the delivery for the next business day. You’ll receive a new notification as soon as it’s back on the delivery route.
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